Purpose-Built Infrastructure. Expert-Driven Results.

CloudSAFE offers five core services: Managed Cloud Hosting, Managed Disaster Recovery, Managed Backup & Recovery, Remote Infrastructure Management, and Technology Resale. Each service is designed to eliminate infrastructure worries and support business growth.

CloudSAFE specializes in mid-market organizations with $50M-$250M revenue and 250-1000 employees, however, we also work with both smaller and much larger customers who have complex infrastructure needs.

While CloudSAFE specializes in Manufacturing, Financial Services, Healthcare, and Insurance, our expertise translates effectively across many other sectors. We understand the unique operational requirements and regulatory frameworks that define these industries.

No, while we have deep expertise with IBM Power Systems (IBM i and IBM AIX), we also provide comprehensive support for Linux and Windows environments. Our solutions are designed for hybrid, and multi-platform infrastructures.

Yes, CloudSAFE works with public cloud platforms and specializes in hybrid cloud architectures. We can integrate your existing public cloud investments with our managed services and private cloud infrastructure.

CloudSAFE operates nationwide using Tier 1, carrier-grade facilities for our private cloud data centers across multiple states.

CloudSAFE undergoes regular independent System and Organization Controls(SOC) 2 audits. We can provide our most recent SOC 2 Type II report under NDA, or our SOC 3 report without NDA. Please contact Customer Success or your Account Manager to request SOC-related documentation.

CloudSAFE focuses exclusively on purpose-built infrastructure solutions rather than generic cloud hosting. We offer specialized expertise in regulated industries, direct access to senior engineers (not offshore support centers), and infrastructure designed specifically for reliability and compliance.

We use redundant systems, proactive monitoring, automated failover capabilities, and purpose-built infrastructure designed for 99.9%+ uptime. Our approach focuses on preventing issues before they impact your operations.

Yes, we specialize in zero-downtime cloud migrations using proven methodologies. Our migration services include comprehensive assessment, planning, testing, and phased transitions that protect business operations throughout the process.

CloudSAFE provides purpose-built environments that meet specific regulatory requirements including HIPAA, PCI DSS, SOX, SOC 2, FFIEC, and GLBA. We offer comprehensive documentation, audit trails, and ongoing compliance support for regulatory examinations.

We implement advanced security controls including encryption, access controls, continuous monitoring, vulnerability assessments, and incident response procedures. Our security approach is designed to meet or exceed industry standards for regulated environments.

CloudSAFE offers predictable monthly pricing designed to be cost-effective
compared to building and maintaining internal infrastructure teams. Pricing varies based on services, infrastructure requirements, and complexity. Contact us for a customized quote.

CloudSAFE accepts various payment methods including ACH transfers, wire transfers, and corporate checks. Detailed payment instructions and account information are provided upon contract execution. Our billing team will work with your accounts payable department to establish the most convenient payment process. To get started in this process, you can obtain a copy of our W9 form by contacting AR@CloudSAFE.com.

Yes, CloudSAFE provides 24/7 emergency support for existing clients. Our senior engineers are available around the clock to respond to critical infrastructure issues and ensure business continuity. You can access our support portal here: https://portal.cloudsafe.com/

Implementation timelines vary based on solution complexity and requirements. Simple cloud hosting can be deployed within days, while comprehensive disaster recovery implementations typically take 4-8 weeks. We provide detailed project timelines during the consultation process.

Yes, CloudSAFE provides comprehensive SLAs covering uptime guarantees, response times, recovery objectives, and performance metrics. Our SLAs are tailored to your specific business requirements and operational needs.

CloudSAFE provides direct access to senior engineers who understand your environment. When you call, you speak with experts who know your systems—not offshore support centers or ticket systems. We maintain personal relationships focused on your success. CloudSAFE can also be reached at customersuccess@cloudsafe.com.

Absolutely. CloudSAFE becomes an extension of your IT team, handling day-to-day infrastructure management while your internal team focuses on strategic projects. We provide transparent communication and collaborative support.

Yes, we provide training and knowledge transfer to ensure your team understands the infrastructure and can effectively work with our solutions. We believe in empowering your internal capabilities while providing ongoing expert support.

CloudSAFE’s infrastructure is designed for rapid scaling. We can quickly provision additional resources, expand capacity, and adjust services to meet changing business demands without lengthy procurement cycles.

We measure success through your operational outcomes: system uptime, recovery time objectives, regulatory compliance status, cost efficiency, and most importantly, your ability to focus on business growth rather than infrastructure concerns.